Wood River Studio LLC Terms & Conditions

It is our sincere intention to provide the highest quality product and service we can. A tremendous amount of care and consideration is put into our designs and we hold ourselves to the highest quality build standard. And though we are not perfect, we do not consider our responsibilty fulfilled until the customer is satisfied. That said, there are a few things to be aware of should we choose to work together.

DELIVERY: UPON REQUEST OF DELIVERY WOOD RIVER STUDIO LLC WILL DELIVER TO ADDRESS ONLY. ANY ACTION WHEREBY A MEMBER OF WOOD RIVER STUDIO WILLFULLY HELPS MOVE ITEM INTO DWELLING IS ACTING ON GOOD FAITH AND IS NOT LIABLE FOR ANY DAMAGES.  ANY DISCREPANCY OF PRODUCT SHALL BE ADDRESSED AT POINT OF DELIVERY. WOOD RIVER STUDIO RELINQUISHES RESPONSIBILITY THERE AFTER. 

INSTALLATION: WOOD RIVER STUDIO IS NOT TO BE HELD LIABLE FOR DAMAGES ON AGREED INSTALL. ALL ITEMS FOR INSTALLATION / ASSEMBLY WILL BE DONE UPON SCHEDULED DELIVERY.  DELAYS & CONSTRUCTION OF CLIENTS LOCATION, UNRELATED TO WOOD RIVER STUDIO WILL BE CHARGED FOR RESCHEDULING. HOMEOWNER WILL NOT BE REFUNDED IF HE/SHE HAS NOT SPECIFIED BUILDING PARAMETERS THAT MAY INHERENTLY AFFECT THE INSTALLED PRODUCTS FUNCTIONALITY.   

​SHIPPING: VARIES PER ITEM, IN THE EVENT OF DAMAGES AND OR PREAUTHORIZED RETURNS. BUYER ASSUMES RESPONSIBILITY FOR ALL SHIPPING CHARGES. FREIGHT SHIPPING WILL BE SETUP BY BUYER.

​DESIGN ACCURACY: WOOD RIVER STUDIO RESERVES THE RIGHT FOR MEASUREMENT ACCURACY +/- 1 INCH OF SPECIFIED INVOICED DIMENSIONS & TO ALTER PRODUCT DESIGN TO IMPROVE STRUCTURAL STABILITY OR FOR ANY UNFORESEEN ISSUES. GREAT CONSIDERATION HAS GONE INTO OUR DESIGNS TO REDUCE THE EFFECTS OF WARPING. REAL WOOD PRODUCTS ARE HYGROSCOPIC IN NATURE; MEANING THEY WILL READILY ABSORB AND EXPEL MOISTURE FROM THE ATMOSPHERE. AMBIENT CHANGES IN TEMPERATURE AND HUMIDITY CAN CAUSE EXPANSION OR CONTRACTION IN WOOD PRODUCTS. THESE DIMENSIONAL CHANGES MAY RESULT IN CRACKING, SPLINTERING, AND OR WARPING; ALL OF WHICH ARE CONSIDERED AN INTRINSIC RISK OF WOOD PRODUCTS AND ARE NOT CLAIMABLE DEFECTS. WOOD RIVER STUDIO ADVISES CLIENTS TO MAINTAIN A 30% INTERIOR HUMIDITY LEVEL TO AVOID DEFORMATION OF PRODUCTS. WOOD RIVER STUDIO IS NOT LIABLE FOR ANY DEFORMATIONS WHILE IN THE CLIENT’S POSSESSION. 

AGREED RETURNS: UPON AGREEMENT OF RETURNED ITEMS A 20% RESTOCKING FEE MAY BE APPLIED. CLIENT IS RESPONSIBLE FOR DELIVERY IN ORIGINAL CONDITION.  

TABLE SPOTTING: ONCE ITEM IS IN CLIENT POSSESSION WOOD RIVER STUDIO IS NOT LIABLE FOR ANY SPOTTING OR STAINING THAT MAY OCCUR AS A SIDE-EFFECT FROM UV, SUN FADE, CHEMICAL CLEANING, OR ANY OTHER ADVERSE EXTERNAL FACTORS. ALL TABLES SOLD WITHOUT LIFETIME WARRANTY CERTIFICATE ARE SOLD AS IS & ALL SALES ARE FINAL.

LATE PAYMENT: ALL PROJECTS WITH WOOD RIVER STUDIO REQUIRE A 50% NON-REFUNDABLE DEPOSIT.  FINAL PAYMENT IS DUE UPON DELIVERY OF ITEM/S. ANY INVOICE OUTSTANDING 14 DAYS WILL BE SUBJECT TO A 1.5% LATE FEE OF TOTAL INVOICE, PER WEEK UNTIL PAYMENT IS FULFILLED.